Answers to the questions we hear most. Can't find yours? Call or text 727-321-2486 or email info@bestbeads.com.
FAQs
Will you send samples?
We may be able to provide small samples of leather or chain, depending on availability.
Add the part number and color to your order notes at checkout, and we’ll do our best to include a sample. Sometimes we cannot provide one because we would need to open a sealed spool.
We exhibit only at the Tucson shows, where you can meet us and see and feel our products in person.
When will I get my order?
We ship Monday through Friday. Orders placed before 3pm Eastern Time usually ship the same day, unless we need to contact you about your order.
If your order is urgent, please call us at 727-321-2486 so we can discuss your deadline and shipping options.
Please make sure your email address and phone number are correct to help prevent delays. Delivery time depends on the shipping method selected at checkout. USPS delivery estimates are not guaranteed, so please allow extra time when ordering for a specific date.
Do I have to order at least $100 for every order?
Yes, since we are a wholesale company, we do require a minimum of $100 per order. We will make exceptions if, for example, you just placed an order last week and forgot something. Just give us a call :)
Where are you located/Do you have a storefront?
Our office and warehouse are in Gulfport, FL. We do not have a storefront, but you are welcome to place an order online and come pick it up at our office. Please contact us.
Is there a further discount for large orders of an item?
Many products already offer quantity discounts, which are shown on the product page.
If you need larger quantities than those listed, email info@bestbeads.com with the part numbers and quantities you require. We’ll check whether we can offer additional bulk pricing. Sometimes we can arrange a custom order at a lower price, although this may take longer to produce and deliver.
We can also arrange custom logos on closures and sliders. Contact us for more information about available options, minimum quantities, pricing, and lead times.
Pricing and minimum quantities vary by product. Special bulk orders require a non-refundable deposit.
Can you tell me what to order / pick out items for me / tell me the best colors?
We can answer specific questions about how an item works, but it’s difficult for us to make design recommendations. That is entirely up to you, as you know your customers better than we would. Design trends vary wildly around the country! We can only say that neutral colors and classic designs always sell well!
Do you dropship?
Yes, we can dropship if needed. Please contact us at info@bestbeads.com or call 727-321-2486 before placing your order to discuss your requirements and arrange shipping directly to your customer.
Do you have photos available for me to use to resell your products?
Yep! We have a Google Drive with all our master image files available for you to use. They are a mix of large .png and .psd transparent files. The file name is the SKU and easily searchable. Email info@bestbeads.com for access and provide your website/where you will be using the images. Please be familiar with Google Drive and have an account already.
How much stock of X item do you have?
Our website shows the available stock for each product, so you can check quantities before ordering.
If an item shows as out of stock, or you need a little more than the quantity shown, please contact us at info@bestbeads.com or call 727-321-2486. Sometimes we have a few extra pieces that aren’t reflected on the website, and we’re happy to check.
If you need a large quantity or have a deadline, please contact us before placing your order so we can confirm availability and discuss special-order options if needed.
What if an item is out of stock or missing from my order?
We do our best to keep stock quantities accurate, but occasionally an item may be unavailable when we prepare your order. If this happens, we’ll contact you to discuss a substitution or refund.
We only hold backorders for custom orders or large quantities arranged with us in advance. If you have an existing backorder, please contact us for an update on its expected arrival.
For out-of-stock products, select “Notify me when available” on the product page. You’ll receive an email when the item is back in stock, with a link to place your order. Restock dates can vary, so please contact us if you’re working to a deadline.
If something is missing from your delivery, email info@bestbeads.com or call 727-321-2486 with your order number so we can check it for you.