Will you send samples?
When will I get my order?
Do I have to order at least $100 for every order?
Where are you located/Do you have a storefront?
Is there a further discount for large orders of an item?
Can you tell me what to order / pick out items for me / tell me the best colors?
Do you dropship?
Do you have photos available for me to use to resell your products?
How much stock of X item do you have?We do our best to keep all items in stock and ready to ship, but the amount of stock we hold depends on item popularity. Since we sell wholesale to a wide variety of retailers and designers, our stock is constantly fluctuating based on customer demand. Item availability is not guaranteed until your order is physically pulled from our warehouse, and we cannot guarantee specific stock availability for any item at any given time. In the event that an item is not in stock, we will backorder it for you and ship it as soon as it arrives to us.
If you have a deadline to meet or need a large quantity of a specific item, please contact us prior to placing the order. We may need to special order your quantity, or suggest a substitution if we do not have the amount you require for an immediate shipment. We carry a wide variety of leather and components, so we are usually able to offer substitutions if an item is needed immediately.
If you are a designer supplying a catalog or stores, we recommend ordering your materials as far in advance as possible and keeping your own inventory on hand for your designs. Due to circumstances beyond our control (manufacturing issues, shipping and customs delays, unexpected large orders), we cannot be responsible for backordered items that may impact your deadlines. We will always do our best to work with you to meet your deadlines, but we cannot work miracles! Quality production takes time, and customs clearance can be unpredictable.
I didn't receive everything I ordered / What is a backorder? / When will I receive my backordered items?
If an item is out of stock, you may choose to cancel it or have it backordered. We recommend backordering items if you will need it again in the future, as this guarantees stock is reserved for you!
- Backordered items ship FREE, you will not be charged a second shipping fee.
- We fill backorders as soon as the product arrives. You will receive a second shipping notification when the rest of your order ships.
- If you want to "add on" items to your backorder shipment, you will be charged additional shipping if it increases the weight of the package.
- A change in backorder policy for 2023: We will only hold backorders for products totaling $20 or more. We will cancel and refund the out-of-stock items and you can place them on your next order.
Out of stock items may take from 1 week to up to 8 weeks to restock. While we can estimate an arrival, we cannot guarantee our ship date until a shipment has physically arrived to us, since boxes can be lost or damaged during shipping.