All shipping charges calculated during checkout are an estimate only, and will be adjusted when the package is assembled and weighed. We only charge the actual cost of shipping and handling.
We ship orders Monday through Friday. Orders placed by 2pm EST will most likely ship same day! (Exceptions for holidays) We ship from Florida.
We cannot be responsible for any delivery delays caused by the postal system - we have no control over a package once it leaves our building.
Once your order has been shipped, tracking information will be e-mailed to you.
We occasionally offer free shipping promotions, typically over holidays when the office is closed. Check our homepage or please subscribe to our newsletter to get updates about promotions.
Once a package leaves our warehouse, we have no control over it. We ship hundreds of packages weekly and problems are extremely rare - we see just a handful per year. Just to be safe, we do recommend that you choose to insure your shipments so we can immediately refund or replace your order if it becomes lost or damaged. We use a third party insurance service, and the package must be insured at time of shipment. If you do not insure your package, we cannot refund or replace it.
Shipping insurance is optional, and is the customer's responsibility regardless of shipping method. Shipping insurance costs $1 per $100, or 1% of the order total.
SHIPPING WITHIN USA
USPS Priority Mail
Typical delivery is within 2 - 3 business days, see map for estimates.
Ground (business address) and Home (residential address) : 1 - 5 business days within the contiguous U.S. and 3 - 7 business days to Alaska and Hawaii. See map below for estimates.
Priority Overnight : Next-business-day delivery by 10:30, depending on destination ZIP code. Delivery to many areas of Alaska and Hawaii in 1 or 2 business days.
Standard Overnight : Next-business-day delivery by 3pm (business address) or 8pm (residential address).
2 Day : Delivery by end of 2nd business day to most areas. Delivery to some rural areas of Alaska and Hawaii in 3 business days.
IMPORTANT TO KNOW: Duty and import fees are assessed by the customs office of the destination country and are the responsibility of the receiver (that's you!). Please research your own country's import laws. We will not falsify export documents. PLEASE make sure your contact information is correct on your package, as your local customs or post office may hold your package for payment and will attempt to contact you. PLEASE keep an eye on your tracking information to know if your package is being held! We are not responsible for non-delivery if you do not pay your customs fees, or do not collect your package in time.
USPS Priority Mail International Flat Rate Envelope
This service offers a flat rate envelope or small box. It is restricted to items that can comfortably fit into an envelope without being damaged. If your items do not fit, they will be shipped via Priority Mail International (described below). Order value cannot exceed $400 to use this method.
USPS Priority Mail International
This service offers insurance and tracking to most countries and delivery within 6 to 10 business days, for any size and order value.
FedEx International Priority - Delivery in 1- 3 business days depending on your distance from our warehouse (Florida, USA). Please note that FedEx has a standard practice for assessing the required customs duty and fees, and you will be charged before you are able to take delivery.
FedEx International Economy - Delivery in 2-5 business days (typically 2 or 3 business days to Canada, Mexico and Puerto Rico). Please note that FedEx has a standard practice for assessing the required customs duty and fees, and you will be charged before you are able to take delivery.